The next step example

Dear [name],

Thank you for your purchase! Our teams are preparing your order, so we can install the floors [on location] on the discussed date. On this page you can track your order, see when we need your input, and follow the steps until the installation date. When your order moves on to the next phase, you will receive an e-mail with the update.

Kind regards,
Melissa Koenders

1. Complete order

Before the materials are produced, our work planner, Jeffrey Sturrus, will prepare the definitive working drawings. E.g., drawing up the final rooms, calculating the surface area, finalising the detailing, and determining colours per room.
After this is complete, the project manager, Elbert Boon and his assistant, will make the planning, determine the application team, and place the order for production.

Questions? Please contact Melissa Koenders
Any H&S, method statement related questions? Please contact Jeffrey Sturrus

What information do we still need from you?

Invullen wat van toepassing is
Determine the colours
Purchase number/reference
Billing address etc.
Project address
Desired start date

Please send the above information to project support by return, so the order can be processed and move forward to production.
Checking and processing after receipt of the missing information takes 3 - 5 working days.

2. PRODUCTION

Starting date production: to be determined.

Our materials are produced in our own factory. As soon as the raw materials are delivered, production starts and the components are prepared. Production takes up to 3 working weeks.
All consumables and tools that are needed on location are also collected in this phase.

3. TRANSPORT

Estimated time of arrival at the port of.........: to be determined.

In addition to the actual transport, the necessary paperwork is also arranged here. Your contact person at logistics, Ellen Postma, takes care of the administrative processing. She will contact you to arrange all documents.

Questions? Please contact Ellen Postma

4. INSPECTION

Expected inspection date: to be determined

Before the application team can get to work, the project manager, Elbert Boon, will visit your site for an inspection. We would like to schedule the site meeting after the concrete has poured and the building is weather protected.
After the inspection, you will receive a report with points off attention that need to be arranged before the application team can start. Then Elbert Boon gives a final GO on the project.
The operations assistant, will book the plane tickets and overnight stays for the team and apply for the necessary visas and work permits.

Questions? Please contact Elbert Boon

5. application

Expected starting date of the project is: to be determined.

Yes, the moment you’ve been waiting for... The Bolidtop 700 will be applied layer by layer. The application team is attuned to each other, efficiency and craftsmanship come together here.

6. Completion of the works

Estimated date of completion of the works: to be determined.

The work is completed, all tools are packed again, the site shall be left behind in a clean state. After inspection by the foreman, he will do the handover with you. Our foreman will go through the areas with you and ask you to sign the completion certificate.
He will contact you to make an appointment.

7. Return of the Tools

The works are done! Thank you for choosing Bolidt!
In the context of sustainability, we believe in the reuse and/or recycling of consumables.
Logistics will contact you with the requirements for returning the tools.

MEET THE TEAM

We develop, produce and apply our synthetic flooring systems ourselves. The unique integrated value stream enables Bolidt to be a partner who thinks along, advices and takes on challenges. All expertise under one roof!
Good for you, because that way we can keep the lines of communication short.
Below you can meet the team that ensures that everything runs smoothly and contact them directly if you have any questions along the way.